[Sysadmins] NTL(hell?) internet service

Thomas Pedoussaut Thomas at pedoussaut.com
Sun Oct 25 17:46:28 GMT 2009


I'm on a 10m sub for the last 13 month now and never had this kind of 
issue. Always sub 10ms to reach inex. I guess we don't have the same 
neighbours. Mine go to bed after corrie.

------- Original message -------
> From: FRLinux <frlinux at gmail.com>
> To: sysadmins at lists.stdlib.net
> Sent: 25.10.'09,  12:02
>
> Hello,
>
> I am looking for some feedback among other knowledgeable people on
> this list. I have taken on the UPC/NTL 20Mb service over the last few
> days. Got it installed during the day, and service was spot on. Very
> good latency and quick internet. Then things degraded on the first
> evening. As I have been graphing the latency to the box remotely, it
> has been easy to spot when the line actually gets *very* contended.
> And that it does.
>
> This graph will pretty much explain:
> http://frlinux.net/weblog/ntl_week_latency_oct09.png (high is bad
> obviously)
>
> So I logged a call to support (by mail) and their answer was:
> disconnect all devices, reboot cable modem router then if it still
> does not work, we will log a fault on your line. Quite appalling
> really.
>
> We all know that contention will do that to your line. I missed the
> fine print where they state that the speed slows in evening and week
> ends but they are working hard to improve the service.
>
> Now to the questions, do people have similar experience where they
> live, anything that can be done? I guess that since I took the
> contract for 12 months, there is no real way out of this...
>
> Thanks for listening to my rant, any feedback more than welcome.
> Steph
>
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